GOOGLE
At Google, I explored opportunity spaces for Docs, Sheets, Slides and how they might fit within the larger G Suite ecosystem.
THINGS I DID
Docs, Sheets, & Slides Future Vision
Integrated Workspaces
Improved Commenting & Feedback
Docs, Sheets, & Slides Future Vision
Integrated Workspaces
Improved Commenting & Feedback
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LEARNINGS
Capitalizing on cross-funcitonal opportunities can be fruitful & synergetic
Implement ambitious designs in phases to ease change aversion, especially with such a mature product
Capitalizing on cross-funcitonal opportunities can be fruitful & synergetic
Implement ambitious designs in phases to ease change aversion, especially with such a mature product
2019
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GOOGLE EDITORS FUTURE VISION
I designed Google’s future vision for productivity & document editing. Phase 01 of this project (Integrated Workspaces) has shipped—You can see it here ︎︎︎
PROBLEM
︎︎︎
A lack of discoverability leads to poor habituation
and internalization of our features, which interferes
with a user’s productive potential.
01
Our editors contain many powerful features,
but users often struggle to discover them
︎︎︎
PAIN POINTS
02
Users find themselves having difficulty
habituating our differentiating features
03
Users are unsure of how to incorporate
new features into their workflow
THINKING
︎︎︎
How might we surface features to improve
productivity within the editors?
—
As functionality is intuitively surfaced in context
based on user activity, we can identify measurable
increases in:
︎︎︎
HYPOTHESIS
01
02
03
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Feature discoverability
Feature adaptation
Engagement
Feature adaptation
Engagement
DESIGN
NORTH STAR
︎︎︎
P02
INTEGRATED WORKSPACES
Exploring embedded editor experiences for docs, sheets, and slides
WHY?
︎︎︎
With the emergent effort of combining google tools into a central hub at the time, I found an opportunity to work cross-functionally with the Gmail team. I advocated to establish a new editor experience as part of G Suite integration into Gmail.
01
Integrated editors in Google Workspace address different use cases than the main
editors, and the design of them should reflect these use cases
and optimize accordingly.
︎︎︎
OPPORTUNITIES
02
90% of enterprise users use Gmail versus 20-30% of enterprise users
use the Editors Suite. This could be the first time enterprise users are
exposed to docs, sheets, and slides.
03
Feedback from new gen Google Workspace editors can accelerate validation for
features that can later be implemented in the main editors. Having new gen
versions of editors in Google Workspace will be a perfect testing ground opportunity that
could lead to larger editor innovations in the long term.
THINKING
︎︎︎
How might we enhance productive potential for G Suite and Gmail enterprise users?
—
We can measure success by seeing if:
︎︎︎
METRICS
01
Users are able to complete core use cases of editing in HUB without opening the full editor
02
An opportunity is created for the editor suite to explore a new direction without resulting
change aversion in the full editors
DESIGN
GOOGLE WORKSPACE INTEGRATION
︎︎︎
P01
IMPROVING COMMENTING & FEEDBACK
Bringing more granular controls to Google comments, with feedback requests
︎︎︎ CUSTOMER JOURNEY
︎︎︎ CONT.